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  • Why Developers aren’t your Helpdesk

    Posted by on Thursday, December 22, 2016

    Ask yourself, What is your developer’s job? Are you piling up helpdesk tasks on her lap while she could be spending time building and improving your core product? If so, stop. You know computer things… Fix my phone. Rest assured, it’s not uncommon for computer-centric staff to default to IT helpdesk support. It’s an easy […]

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  • How to Integrate Slack with G Suite

    Posted by on Thursday, December 22, 2016

    Slack is a central communication hub for most (if not all) of your applications. From dragging and dropping files or links to performing quick searches relevant to project ideas, it’s a very solid attempt at reshaping how we communicate outside of email and chat. Let’s discuss how to integrate Slack with G Suite. Does a G Suite user […]

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  • What is G Suite and is it just Google Apps?

    Posted by on Monday, December 5, 2016

    The Name Game What was Google Apps for Work, is now G Suite. On September 29, 2016, Google announced the release of G Suite Basic & G Suite Business. Apart from the name difference (read: Google Apps for Business, Google Drive for Work, Google Apps for Work vs GSuite), the pricing and overall offering remain intact. Something […]

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  • We were fortunate enough to be part of BetterCloud’s Cloud IT Live event on October 25 – 26. The discussion below covers the experiences, challenges, and best practices required when a business is considering a cloud app for your business. Joining the discussion is: Colin McCarthy: Associate Director IT, North America, Essence Dave Jackson: Manager, Technical […]

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  • We hear this a lot: “How do I manage and keep an inventory of all of my business hardware and software?” From laptops to network switches, it’s no small feat to capture (and keep current) all of your IT resources in one place. As your inventory continues to grow, it’s best to keep track of […]

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  • Switch to Google Drive: A Free Guide

    Posted by on Thursday, August 11, 2016

    Determining the Optimal Drive Folder Structure Start with a Root Folder On a traditional file server, you’d typically see one or more volumes that behave as the “root” of one or more file shares. That’s just naturally the way file systems work- they have to start somewhere. Since Google Drive starts with the premise of […]

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  • Office 365 vs Google Apps: A Free Guide

    Posted by on Friday, July 15, 2016

    A Look at Security, Privacy, and Compliance Different organizations are going to have a multitude of various security, privacy, and compliance concerns- some of which are too specific to cover in this context. Here, we’ll address some of the most frequent concerns we’ve heard expressed regarding the protection offered by Google Apps vs. Office 365. […]

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  • We are honored to announce that Profound Cloud is a 2016 MSP501 Winner! First unveiled in 2007, the 2016 edition includes a number of improvements and refinements to ensure that the annual ranking is the most complete, precise and forward-looking study available on the managed service provider market. This year’s list and study examines the business models, […]

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  • Why Profound Cloud Switched to Dialpad

    Posted by on Thursday, June 16, 2016

    With the reliance of social media and email, many organizations we work with are finding traditional phone systems less critical to their day-to-day communications. Further, more teams are working from home (or other various locations) and can’t be limited to their desk. As a result, we’re seeing a dramatic reduction in the number of physical office phones and enablement staff utilize personal devices to […]

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  • An Alternative to Dropbox

    Posted by on Monday, May 16, 2016

    The Dropbox Problem Since the adoption of BYOD, the movement to cloud technologies has placed today’s leaders in a very complex position. When it comes to an organizations data, there is a desire to give staff the freedom of mobile accessibility. However, in many cases, accessibility breaks some of the core security policies businesses depend on. In 2013, Dropbox reported a staggering […]

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