This is the second in a five part series uncovering some of the secrets of how we've achieved our outstanding record of client retention and reputation for client satisfaction.
Secret #2: Recruit the Right Team to Deliver Outstanding Customer Service
Help with a Smile’s unconventional hiring practices places a primary emphasis on targeting intelligent, well-rounded candidates with solid verbal communication abilities and the social prowess necessary to deliver on our promise of “People First IT”. Beyond simply asking applicants to submit cover letters and resumes, candidates must apply to win an interview by wowing us with their customer service abilities through an online questionnaire which requires open-ended responses to real-life examples of client support scenarios (view our help desk job application).
Footnote: our hiring philosophy has been featured by ACCION USA, one of the country’s premier small business micro lenders: http://hwas.co/accion-hiring