This is the first in a five part series uncovering some of the secrets of how we've achieved our outstanding record of client retention and reputation for client satisfaction.
Secret #1: Make Outstanding Customer Service a Core Value
The IT services field on the whole has a poor reputation when it comes to customer service. Most small business owners we meet have been burned by unhelpful IT service providers in the past before discovering us. With this in mind, Help with a Smile was founded on the principle that IT support doesn’t have to be a painful experience, along with the belief that small businesses deserve an IT team that is friendly, knowledgeable, professional, and responsive to their needs. This core belief is so strong that it’s baked right into the name of the company along with its oft-stated mantra “People First IT”.
Aligning the company name and tagline with these beliefs reinforces our company's core value of providing outstanding customer service each and every day.